Time Services Expert
372066BR
5月 09, 2023
Japan
About the Role
Job Purpose
The purpose of this role is to provide second level expert services for employees, managers and P&O Services community in the area of Time Services processes and act as a subject matter expert for these services.
To coordinate with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the daily operations of P&O Services as well as to provide support on Time & Attendance tool.
Major Accountabilities
Service Delivery & Operational Excellence
• Working understanding of workday absence management is necessary.
• Good experience with different interfaces and an understanding of EIB files.
• Time Services Using Workday technology, delivery operations gather and enter time and attendance data, reconcile discrepancies, and maintain complete and accurate time and attendance records in a fast and accurate manner.
• Acts as subject matter expert for Times Services related to data and process-es, in-depth knowledge of Work schedules, Shift overtime, holiday & va-cation management, accruals.
• LOA and time off management. Adherence to collective bargaining agreements.
• Ensures maintenance of all relevant HR related data is correct and complete
• Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies
• Performs country specific Data consistency check
• Respects and follows the payroll calendar to prepare the necessary payroll inputs
• Supports NFCM and HR controls
• Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl. associates
• Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead)
• Core T&A Technology Activities & BAU Tasks
• Highlights exceptions and deviations
• Extracts regular and ad hoc reports needed for payroll and other divisions upon request
• Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or global support team
• Provides regular training to new and established stakeholders on the use of the Time and Attendance system
• Ensures all Times Services Delivery performance metrics and KPIs are met
• Contributes to and supports projects in scope for P&O Services
• Perform other tasks as assigned by Line Manager
The purpose of this role is to provide second level expert services for employees, managers and P&O Services community in the area of Time Services processes and act as a subject matter expert for these services.
To coordinate with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the daily operations of P&O Services as well as to provide support on Time & Attendance tool.
Major Accountabilities
Service Delivery & Operational Excellence
• Working understanding of workday absence management is necessary.
• Good experience with different interfaces and an understanding of EIB files.
• Time Services Using Workday technology, delivery operations gather and enter time and attendance data, reconcile discrepancies, and maintain complete and accurate time and attendance records in a fast and accurate manner.
• Acts as subject matter expert for Times Services related to data and process-es, in-depth knowledge of Work schedules, Shift overtime, holiday & va-cation management, accruals.
• LOA and time off management. Adherence to collective bargaining agreements.
• Ensures maintenance of all relevant HR related data is correct and complete
• Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies
• Performs country specific Data consistency check
• Respects and follows the payroll calendar to prepare the necessary payroll inputs
• Supports NFCM and HR controls
• Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl. associates
• Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead)
• Core T&A Technology Activities & BAU Tasks
• Highlights exceptions and deviations
• Extracts regular and ad hoc reports needed for payroll and other divisions upon request
• Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or global support team
• Provides regular training to new and established stakeholders on the use of the Time and Attendance system
• Ensures all Times Services Delivery performance metrics and KPIs are met
• Contributes to and supports projects in scope for P&O Services
• Perform other tasks as assigned by Line Manager
Diversity & Inclusion / EEO
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Education :
• Bachelor degree
Languages:
• Excellent spoken and written English & Japanese.
• Moderate Vietnamese & Thai language will be advantage.
Experience:
• Min. 3 to 6 years’ experience in Time Services operation on a Time Solution platform
• 3-6 years background in HR Services either in Payroll-Time or HR Technology as added plus
• Experience of working in project within a global organization
• Experience with transformation initiatives and transition projects is a plus
• Workday Absence Management knowledge is mandatory.
Other qualifications
• Work experience in virtual/remote teams preferred
• Ability to maintain the highest level of confidentiality and sound judgement, in addition to high-level attention to detail, analysing information, thoroughness, general math and reporting skills is must.
• Proficiency in use of Microsoft Office; advanced Excel skills
• Comfortable working in a complex and rapidly changing work environment
• Strong attention to detail and end-to-end process
• Committed to offering superb customer service and drive for achieving customer satisfaction
• Bachelor degree
Languages:
• Excellent spoken and written English & Japanese.
• Moderate Vietnamese & Thai language will be advantage.
Experience:
• Min. 3 to 6 years’ experience in Time Services operation on a Time Solution platform
• 3-6 years background in HR Services either in Payroll-Time or HR Technology as added plus
• Experience of working in project within a global organization
• Experience with transformation initiatives and transition projects is a plus
• Workday Absence Management knowledge is mandatory.
Other qualifications
• Work experience in virtual/remote teams preferred
• Ability to maintain the highest level of confidentiality and sound judgement, in addition to high-level attention to detail, analysing information, thoroughness, general math and reporting skills is must.
• Proficiency in use of Microsoft Office; advanced Excel skills
• Comfortable working in a complex and rapidly changing work environment
• Strong attention to detail and end-to-end process
• Committed to offering superb customer service and drive for achieving customer satisfaction
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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People & Organization
P&O People Services and Technology
Japan
Tokyo
Novartis Pharma K.K.
Human Resources
Full Time
Regular
No
