371678BR
5月 09, 2023
Croatia
About the Role
Purpose of this role is to ensure daily support to Customer Engagement Managers, Field Marketing Leads and Medical Science Liaisons related to different administrative activities within CRM Systems.
You will be responsible for the stable operation, administration and continuous development of our CRM (manage territory and role hierarchies, data change request and MCCP (Multichannel cycle plan) process, create a new user, detail products and account list, etc…)
You will work in a close cooperation with Customer Insights and Engagement Effectiveness Lead and Digital Operation and OCE Specialist.
Major accountabilities:
• Ensure that data is accurately maintained, providing oversight and monitoring of data entry & updates and using system checks for duplicate records.
• Bridge the gap between the CRM system and employees who interact with it and resolve any potential problems, ability to assist in trouble shooting of ad hoc issue.
• Escalate reoccurring technical issues to the relevant support teams (ticket opening and follow up).
• Maximize the efficiency of the CRM data and software to improve customer care, ensure the CRM’s accuracy and reliability.
• Support commercial & medical teams with RTE/MTE & mass email creation, implementing emailing campaigns in BeePro and OnCore and providing relevant reports.
• Responsible for Consent Management.
You will be responsible for the stable operation, administration and continuous development of our CRM (manage territory and role hierarchies, data change request and MCCP (Multichannel cycle plan) process, create a new user, detail products and account list, etc…)
You will work in a close cooperation with Customer Insights and Engagement Effectiveness Lead and Digital Operation and OCE Specialist.
Major accountabilities:
• Ensure that data is accurately maintained, providing oversight and monitoring of data entry & updates and using system checks for duplicate records.
• Bridge the gap between the CRM system and employees who interact with it and resolve any potential problems, ability to assist in trouble shooting of ad hoc issue.
• Escalate reoccurring technical issues to the relevant support teams (ticket opening and follow up).
• Maximize the efficiency of the CRM data and software to improve customer care, ensure the CRM’s accuracy and reliability.
• Support commercial & medical teams with RTE/MTE & mass email creation, implementing emailing campaigns in BeePro and OnCore and providing relevant reports.
• Responsible for Consent Management.
Diversity & Inclusion / EEO
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
• Team oriented, able to contribute and collaborate within multifunctional team
• Advanced usage and knowledge of MS Office
• Active usage and knowledge (writing, speaking, reading) of Croatian and English is a must
This role is based in Zagreb so all applicants must be willing to relocate to Croatia (on local contract) therefore Croatian citizenship will be considered an advantage.
We offer a contract for definite period of time of one year, trough or staffing partner (3rd party contract).
We offer opportunity to work in diverse and dynamic working environment, colleagues that will encourage you to learn and grow, projects that will enable you to create ideas and bring innovative solutions. If you think this offer is in line with your personal and professional growth, please send us your resume in English.
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us reimagine medicine.
• Advanced usage and knowledge of MS Office
• Active usage and knowledge (writing, speaking, reading) of Croatian and English is a must
This role is based in Zagreb so all applicants must be willing to relocate to Croatia (on local contract) therefore Croatian citizenship will be considered an advantage.
We offer a contract for definite period of time of one year, trough or staffing partner (3rd party contract).
We offer opportunity to work in diverse and dynamic working environment, colleagues that will encourage you to learn and grow, projects that will enable you to create ideas and bring innovative solutions. If you think this offer is in line with your personal and professional growth, please send us your resume in English.
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help us reimagine medicine.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Innovative Medicines International & Chief Commercial Office
Region Europe IMI
Croatia
Zagreb
Novartis Hrvatska HRV
Marketing
Full Time
Temporary
No
