372578BR
5月 09, 2023
Netherlands
About the Role
Reach twice as many patients twice as fast! That’s our ambition at Novartis Pharma Netherlands. We aspire to get Novartis medicines in the hands and homes of patients by delivering a Triple Win: A Win for Patients; A Win for Healthcare Systems, A Win for Novartis.
As the Process & Administrative Services Lead, you will be responsible for managing a team of project assistants, ensuring the team is able to deliver high-quality services that are aligned with the organization's operational excellence and continuous improvement goals. You will be expected to implement an unbossed approach, encouraging team members to take ownership of their work and continuously develop their skills. Additionally, you will be responsible for promoting team development and ensuring that the team's activities are aligned with the organization's strategic objectives.
Major Accountabilities
- Accountable for performance of the allocated team, striving to exceed business expectations for process & administration services.
- Foster team development by identifying opportunities for training and development and facilitating knowledge-sharing among team members.
- Develop and maintain key metrics to measure the effectiveness of the team's services and use those metrics to drive continuous improvement.
- Collaborate with cross-functional teams to identify opportunities to improve processes and procedures, and lead initiatives to implement those improvements.
- Identify and mitigate risks associated with process administration, ensuring compliance with relevant policies and regulations.
- Act as a liaison between the team and other departments within the organization, ensuring that the team's activities are aligned with the organization's strategic objectives.
As the Process & Administrative Services Lead, you will be responsible for managing a team of project assistants, ensuring the team is able to deliver high-quality services that are aligned with the organization's operational excellence and continuous improvement goals. You will be expected to implement an unbossed approach, encouraging team members to take ownership of their work and continuously develop their skills. Additionally, you will be responsible for promoting team development and ensuring that the team's activities are aligned with the organization's strategic objectives.
Major Accountabilities
- Accountable for performance of the allocated team, striving to exceed business expectations for process & administration services.
- Foster team development by identifying opportunities for training and development and facilitating knowledge-sharing among team members.
- Develop and maintain key metrics to measure the effectiveness of the team's services and use those metrics to drive continuous improvement.
- Collaborate with cross-functional teams to identify opportunities to improve processes and procedures, and lead initiatives to implement those improvements.
- Identify and mitigate risks associated with process administration, ensuring compliance with relevant policies and regulations.
- Act as a liaison between the team and other departments within the organization, ensuring that the team's activities are aligned with the organization's strategic objectives.
Diversity & Inclusion / EEO
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Education: Bachelor's degree in a related field, such as business administration or operations management.
Languages: Fluent Dutch and English
Experiences
- 5+ years of experience in process administration, with demonstrated experience in operational excellence and continuous improvement.
- Experience leading and managing teams, with a track record of developing and mentoring team members.
Competencies
- Strong analytical skills and the ability to use data to drive decision-making.
- Excellent communication skills, with the ability to effectively communicate complex ideas to stakeholders.
Languages: Fluent Dutch and English
Experiences
- 5+ years of experience in process administration, with demonstrated experience in operational excellence and continuous improvement.
- Experience leading and managing teams, with a track record of developing and mentoring team members.
Competencies
- Strong analytical skills and the ability to use data to drive decision-making.
- Excellent communication skills, with the ability to effectively communicate complex ideas to stakeholders.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Innovative Medicines International & Chief Commercial Office
Region Europe IMI
Netherlands
Amsterdam
Novartis Pharma NL
Facilities & Administration
Full Time
Regular
No
